Terms & Conditions
Being transparent is important to us. And we realize customers have a lot of questions when ordering custom promotional products. Therefore, we outlined our terms and conditions below for every order.
Authorization & Indemnification
By placing an order with Bagmasters, you represent and warrant that you have the authority to order, purchase and /or distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified and/or submitted with your order. You also agree to indemnify, defend and hold harmless Bagmasters, its affiliates and representatives, from and against all claims, liabilities and expenses (including attorney fees), arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.
Logos shown on this website are for illustrative purposes only, do not imply endorsement and are not for sale except by authorized owner. By submitting order and artwork to Bagmasters, the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customer hereby agrees to hold Bagmasters harmless of all claims.
Due to the inherent properties of ceramic ware produced by foreign manufacturers, there may be imperfections or irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze, overall appearance and imprint colors. These variations must be considered acceptable.
Country of Origin
Country of origin marking may be molded or imprinted onto the products. This is a federal requirement. Please request a sample to make sure placement is acceptable to your customer before ordering. Typically it’s on a sewn hang tag for bags or a removable sticker for other products.
Due to variances of materials and other circumstances beyond our control, Bagmasters cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot. Due to manufacture tolerances, all dimensions have acceptable variations that are dependent on the product. Bagmasters is not liable for delays due to acts of God, material shortages, shipping or customs interventions.
We are committed to ensuring inventory availability on every one of our products. So the item you want is available when you need it. In the unlikely event that we lack inventory to support your order, we will work with you to find a solution.
Every effort has been made to ensure all product images, proofs and virtual proofs are accurate and true to the product. However, due to changes in stock, screen color variations and other factors, we encourage you to request a sample before placing your order so that you can be sure the product is exactly what you’re expecting. Small variations in images and digital proofs are to be expected and will not result in credits.
Please visit our website for our most current pricing. Prices are subject to change without notice.
After placing an order and sending artwork, you will be receiving an e-Proof via e-mail to confirm your order for final approval.
Any delays in receipt of customer signed approval may result in higher delivery costs or an inability to meet delivery dates. If any corrections are required, please indicate them on the form or via e-mail.
Once the order has been approved, the order may not be cancelled. Each e-Proof includes the following:
• Sales Order
• Artwork (layout of your artwork)
• Digital Proof (digital rendering of your product with your decoration method)
• Product Proofs (optional):
Product proofs allow you to approve an actual sample before proceeding with production. Product proofs can be ordered at an additional cost (see below):
• Item Price + Decorating Charges + Set-up Charges + Overnight Shipping Charges*
• Regular UPS ground may be requested if time permits.
Domestic product proofs take 1-7 days depending on the item. Offshore product proofs take 10-14 days depending on the item.
Bagmasters may require a product proof depending on order size and imprint type. All offshore orders require a product proof or image proof be approved before proceeding with production.
All product proof approvals are final and must be made via e-mail to the appropriate representative. Any delay approving a product proof will add an additional day to production. Prompt approval allows orders to stay on schedule.
The customer should inspect goods immediately upon arrival. Claims will only be accepted within 30 days of their receipt. If customer fails to give written notice within this time, the goods will be deemed as acceptable, and the customer is bound to accept and pay for all goods.
Orders can be canceled only with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges. To cancel an order, please call us 800-843-2247 for immediate assistance or e-mail us at email@example.com. Your order will not be considered cancelled until an account manager confirms so in an email.
All orders receive an e-proof for final approval which includes a copy of the sales order as well as a digital proof and art layout. Once approved online or via email, your order will be released into production. Any changes to an order after it is approved may incur additional costs and production time.
Production time begins upon receipt of an approved e-proof online or via email, approval of credit and all order information including shipping addresses and customer inserts. We use FedEx as our standard carrier for U.S. domestic shipment quoting purposes. Once your order is shipped, we will send you tracking numbers via email. The majority of products have a turn-around time of 7-10 business days. However, rush orders are usually acceptable upon request. Delivery time varies dependent upon what warehouse a product ships.
All imprinted orders require minimum quantities as listed throughout the website and catalog. Less than minimum orders are accepted on most orders for an additional charge. Less than minimums are not available for certain products.
Less than Minimum Charges
To order a less than minimum on any product, please call us 800-843-2247 or email us firstname.lastname@example.org. Unless otherwise specified, add $60 for all products. Absolute minimum on any product is half the listed minimum quantity. So if the minimum is 100 pieces, we will print no less than 50 pieces.
Orders without Imprint
We accept orders for products without any type of imprint or decoration. This is usually termed as a blank item. Some blank items may be available for a further discount depending on if the item includes an imprint in the pricing. Please speak with a sales representative for any pricing questions. Normal lead-time is 48 business hours.
Pre-production samples or first items for approval may be requested for your order. Typically it’s an additional $40 for the sample plus any additional mold or set-up fees.
To insure exact duplication submit the previous sales order or invoice number. If previous order included an art, die or screen charge, but a change of copy is needed on the new order, it will be necessary to charge a new art, die or screen charge on the new order.
Some items or imprint methods may require a repeat set-up charge. This will be less than the original set-up charge on the first order - typically $30.00.
Prior to return, all merchandise requires specific Return Authorization from the factory in order to be eligible for credit. Blank returns are subject to a 20% restocking fee. For more information, please see Return Policy Page
Samples may be ordered online for the lowest listed price. Read more about our Sample Policy.
24 Hour Rush Orders
Most products are available for a 24 hour rush upon request. To designate your order as rush please reply to your order confirmation with a note stating your order is a rush with a final delivery date. If a rush fee is necessary, your account manager will notify you upfront. Please note that the 24 hour rush starts after the e-proof is approved. Orders placed between 3pm on Friday to Sunday will have to wait until Monday for their e-proof to be sent since this is during non-business hours. For questions regarding a product you would like to order on a rush, please call us 1-800-843-2247.
Fulfillment and Shipping
Customer Inserts, Hang Tags, Etc.
Please call for lead times if insertions/attachments are requested. Insertion instructions must be noted on your order. When requesting label attachments, printed labels must be provided to us. Production will not begin until customer-supplied inserts/ attachments are received. Orders above catalog quantity will require additional lead time. Additional charges may apply.
Pickup hours depend upon where your product is warehoused. To schedule a will call pick-up, please notify your account manager by replying to your order confirmation or you may call us between 8:00am - 5:00pm PST Monday-Friday. Contact information for the party picking up the order must be provided in the shipping instructions of the order. When the order is completed, we will call the pickup contact to schedule the pickup time and location. If billing information is not provided to us, you will be required to provide your own bill of lading.
Drop shipment charges apply for each location per release, plus freight costs. Drop ship addresses must be received at the time of order receipt. If there are more than 10 drop shipment addresses, you must provide addresses electronically via e-mail attachment with a purchase order reference in the subject line. Typically it is $5 per drop ship location.
Exporting goods to foreign markets is complex, and requirements vary by country. If you intend to export your order, our shipping department can handle the arrangements for your shipment and advise if there are any issues that might affect its import at your intended destination. However, due to the legal complexities surrounding international shipments, we are not permitted to provide any export documentation should you or your agent handle the export logistics.
Bagmasters shall not be held liable for delays or inability to ship orders due to quota restrictions, U.S. Customs clearing problems, natural disasters, labor disputes, freight line delays, or any other act of God.
Handling and Box Charges
$2.50 handling charge will be charged for each box in a shipment.
Standard shipping is FedEx Ground which may take up to 5 days to deliver your order. Expedited shipping methods are available upon request as well as trucking services. Bagmasters reserves the right to determine the best shipping method available unless the customer chooses a carrier and gives us their account use for shipment. All transportation costs are the responsibility of the customer. Any freight amount quoted by a Bagmasters employee is an estimate and is given as a service and does not constitute a firm freight amount. Bagmasters will not be held liable for shipping errors caused by a carrier.
Weights on the website are approximations based on ground shipping. Shipping weights for items packed in oversized boxes may vary greatly from actual shipping weight. Variances may occur from product density, packaging and dimensional shipping weight. Dimensional weight qualifying shipments will be billed accordingly. Bagmasters is not responsible for differences in final freight charges versus quoted estimates.
Special Shipping Instructions
Additional charges and lead-time may apply for special handling such as palletizing, using custom mailing labels, and special packaging requirements. Please call for lead times. Any labels or packaging must be sent to us prior to production and reference your purchase order number, company name, contact name and phone number.
If requesting shipment by a specific carrier, please notify us regarding the availability of a dock, forklift on-site, or if a lift gate is needed. Please specify if inside delivery is required.
Accounts requiring collection will be liable for all the collection costs, including all fees, costs and expenses incurred.
Unused and/or unclaimed credits will be reserved/voided after 6 months.
We accept Visa, MasterCard, and American Express.
Terms of Payment
Credit card is the standard order terms for first time customers. Existing customers may fill out a credit reference form to apply for Net 30 Terms and/or ordering with a purchase order.
For custom orders, it’s typical for a 50% deposit to be due with the balance due before the order ships.