Sending Artwork

You want your artwork to look awesome...we're here to help!

If this is your first time ordering custom printed products, it may be a bit overwhelming. Keep in mind we won't print anything until you approve a free digital proof which you'll receive in your e-mail. Our account managers are willing to help walk you through which decoration method works best for your logo. And if you are having trouble getting the right file or putting a design together, our art team is here to help offer free art services that include logo touch-ups, recreations, and logo design.

How to Send Artwork

While ordering online, you will be given the option in Step 3 to either upload artwork or send the files later:

To send artwork later, either reply to your order confirmation you'll receive via e-mail or e-mail us directly at

Forget to Send Your File?

Not a problem! Your assigned account manager will e-mail you once the order has been placed to request artwork.

Have Special Instructions?

Once your order is placed, you'll be contacted by your account manager. At that point, you can e-mail them any special instructions your artwork requires such as custom color requests or any logo adjustments you may need. We do not print anything until you approve your e-proof online.

Accepted File Types

Since we offer free art services, send us what you have and we'll make it work! In order to more quickly process your order, we prefer vector file formats such as:

• PDF (Adobe Acrobat)
• AI or EPS (Adobe Illustrator)
• PSD (Photoshop)

Please note that changing a file extension will not make a file vector. It needs to be created in Adobe Illustrator, Photoshop, or another design program.

If you have any of the following file types, we can help you get them ready for print:

• DOC, PPT, or PUB (Microsoft Office Files)
• Bitmaps (.jpg, .tif, .pcx, .gif, .png, .bmp)

How to Create Outlines

In order for a font to be recognized by a design program, that specific font needs to be available in their font library. When a font is not available in the library, the text will change. To avoid this problem, please create text outlines in Illustrator or other graphic programs.

To do this, first select the type that you want to outline. Then scroll over Type in the top menu of Illustrator. Go down to where it says "Create Outlines". Another way to do this is to press Ctrl + Shift + O when you have your text or artwork selected. Save the changes to send us the new file.



Raster vs Vector Art Files

Raster art files, when resized, become very pixelated because they are made up of pixels called bitmaps. Whereas vector files use math coordinates to map out points and lines. These vectors allow a program user to resize, adjust, and make changes easily without pixelating the art file.

Below you can see the difference between a raster file verus a vector file. The vector file, when selected will show small points or vectors around the coordinates of the design.



Full Color Artwork

There are a few decorating methods that allow you to print your logo in full color which include: light thermal transfers, dark thermal transfers, and sublimation. For these decoration types, you will want to ensure your file has the appropriate resolution. Please make sure your file is at least 300dpi or vector artwork. Having a file below 300dpi may result in a pixelated image. Files higher than 300dpi are ideal.

Design programs like Photoshop will let you increase the resolution but this will actually make your file more blurry.