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ORDERING

How much does it cost for a sample of an item?
All samples may be purchased for the listed catalog price plus shipping.

This is my first order, what do I need to know?
A deposit of 50% will be required up front, with the balance paid by check or by credit card before the order is shipped.

How do I place an order?
Placing an order may be done over the phone at 1-800-843-2247 or on our website by registering a customer account and following our checkout process. However, it is important to note a few steps that must take place with each order. First, please make sure to send your print ready artwork to art@bagmasters.com. Second, please understand that all orders must receive a signed authorization via fax or e-mail to proceed with production. We require this process so that your promotion turns out the way you intend it too.

Is there a minimum amount to place an order?
The minimum amount to place an order is $250.

What is the lead-time for delivering an order?
The standard lead-time for most orders is about one to two weeks, plus shipping time. For overseas production, please allow 6-8 weeks.

How long does an order take if I don’t need my logo imprinted?
In this case, your order will ship within 48 hours, regardless of your order quantity.

What if I have a specific date for my order?
If the delivery schedule is critical, please call ahead to verify our production schedule. When orders are placed, Bagmasters offers its best estimate of shipping date based on our current production load and capacity. Bagmasters is not responsible for expedited freight charges if goods ship after this date. If your purchase order is time-sensitive, please inform your sales representative as soon as possible.

What if I need an order processed in less than 5 days?
This may be done depending on our production schedule. There is a minimum 25% surcharge for orders requiring less than 5 days production.

Is the catalog pricing subject to change?
Since prices fluctuate throughout the year, it is always safe to call your sales
representative to verify pricing. Prices in the catalog are subject to change.

IMPRINTING METHODS

What type of imprinting methods do you offer?
There are many ways to make your logo stand out on a product. Usually a logo is placed on a promotional product by spot screen printing, embroidery or deboss. However, we offer additional imprinting methods such as thermal transfers, full color domes, and pad printing.

What type of imprinting method should I choose?
That all depends on the type of product you are printing. As a general rule, printing on fabric bags or t-shirts is perfect for spot silkscreen printing and embroidery. If the fabric on the tote or shirt is light enough and your logo is fairly complex, you might want to consider a thermal transfer imprint. This method is perfect for photos that need to be placed on a tote or t-shirt. And for leather or faux leather products adding a logo deboss can add a very professional, clean look. This presses the logo into the product, leaving a sharp impression. Some products because of their hard material may require a pad print. An example of this would be a hard plastic water bottle. Lastly, there is a fairly new process to create a logo dome of your logo for bags, portfolios, and laptop bags. This adds a clean stamped logo that can add a new level of professionalism to your promotion.

How is spot silkscreen printing priced out?
Spot silkscreen printing is priced by every color you place on the item. So if your logo has two colors (red & white), there will be one charge to run the white print on the product and another charge to run the red imprint on the product. This is called a run charge per color. However, there is another separate charged called a set-up fee. Don’t be alarmed; set-up fees are part of the normal costs involved in imprinting products. Basically, it is the cost for all physical labor involved in setting up each color on the printing machine. Therefore, if we are printing two colors (red & white), we have two set-up fees at $45. Here is a table with our spot screen-printing prices below. Please note there is a discount as the quantity of items increases. (Insert the table below)

How do you price a thermal transfer logo?
Thermal transfers are different from spot screen-printing a logo onto a product; therefore, the pricing table is different as well. Each logo is pressed onto the light fabric for a clean, photo quality finish. Therefore pricing is based on the size of the logo, not by how many colors the logo contains. Here is a table with our thermal transfer prices below. Please note there is a discount as the quantity of the items increases. (Insert the table below)

How is a deboss logo priced out?
Deboss uses a metal plate to impress each logo onto the leather or faux leather fabric. There is one charge to create the metal plate and another for the run charge per item.
Here is the pricing below to deboss a logo. (Insert table below).

How is embroidered logos priced out?
Embroidery is a great way to add elegance to your promotional product. This method of displaying your logo allows up to eight colors with no additional cost. Almost every fabric product can be embroidered. The maximum embroidery area is 4.5” x 4.5”.

What is a digitizing cost for embroidery?
However, it is important to note that each time a logo is embroidered for the first time there is a digitizing cost to set-up the logo for production. This process digitally creates your logo into a file that can be readable to produce on an embroidery machine. Yet, this charge can be avoided if you already have a digitized file to submit to our artists. Like all other methods, embroidery has a separate run charge per item. This will be based on the number of stitches it takes to reproduce your logo in an embroidered form. Here is a table with pricing per stitch count. (Insert table).

ARTWORK GUIDELINES

How do I send my artwork and in what format?
Please send all artwork to art@bagmasters.com. In the subject line of that e-mail, please put the reference number of your order. All submitted artwork must be in Vector format (.ai or .eps) with outlined fonts or 300 dpi raster art (.psd or .jpg) to desired imprint size.

What if I do not have artwork ready for print?
Sometimes artwork requires touch-ups or recreation in order to print. For example, if you are printing a two color logo but don’t have a Vector format image; then each color of the logo will have to be redrawn and separated manually to print it correctly. Since this does require time, there will be a $45 an hour alteration fee. Speak with your Sales Representative if you think you might have to have your logo fixed-up.

RETURNS AND ADJUSTMENTS

What should I do if my products seem unacceptable?
Please inspect all goods immediately upon arrival. If there is an error or other problem, a claim must be filed with Bagmasters. Claims will only be accepted within 30 days of arrival. If customers fail to give written notice within this time, the goods will be deemed acceptable, and the customer is bound to pay for all goods.

How do I return merchandise?
First, it is important to obtain a Return Merchandise Authorization number or RMA. Please call Bagmasters to receive a RMA number. Repairs and Exchanges will only be accepted when goods are defective. For all in-stock or off-the-shelf items, a 25% restocking fee will apply. Items must be in new or unused condition, free from imprinting or other modifications. No credit will be issued until Bagmasters confirms receipt of returned goods.

TERMS OF PAYMENTS

What are the terms of payment on my order?
Net 30 days, On Approved Credit. Please request a credit application and allow two weeks to process. If an account becomes delinquent, all orders will be placed on credit hold and a 1.5% monthly interest charge will be added to outstanding invoices.

What type of credit cards do you accept?
Bagmasters accepts VISA, MasterCard, and American Express for deposits and full payments.

SHIPPING

I have a specific shipping carrier, what should I do?
Please provide Bagmasters with the carrier and shipping account to use your preferred carrier.

How do I get a quote for freight on my order?
Bagmasters may provide you with a freight estimate as a courtesy; however, this does not constitute a firm freight amount.

Who pays for freight on all orders?
All transportation costs are the responsibility of the customer.

What carrier do you use for freight on orders?
Bagmasters reserves the right to determine the best shipping method available. We can only guarantee the delivery date when the merchandise will leave our warehouse and cannot be responsible for carrier or en-route delays.

Is there a handling charge on my orders?
Yes, there is a $4.00 handling fee that will be added for each box in a shipment.

Is there a special charge for split shipments?
There is an $8.00 fee that will be charged for each split shipment.

LEGAL QUESTIONS

What type of disclaimers should I know about?

INDEMNITY CLAUSE: Customer warrants that it has the right to use the marks, symbols, or designs depicted in the artwork and shall indemnify, defend, and hold Bagmasters, its officers, shareholders, employees, and agents harmless from and against any claims, damages, and costs, including attorney fees, in any infringement actions as a result of printing the artwork supplied by the customer.

FORCE MAJEURE CLAUSE: Bagmasters shall not be held liable for delays or inability to ship orders due to unforeseen circumstances including government quota restrictions, problems clearing Customs, labor disputes, freight line delays, natural disasters or other Acts of God.

PHOTOGRAPHY RIGHTS WAIVER: Bagmasters reserves the right to photograph customer’s bags and logos for promotional use, except where specifically prohibited with prior written notice from customer. Logos shown in this catalog are for illustrative purposes only and do not imply endorsement of any company, entity, or organization.  Products with printed logos are not offered for sale.

GENERAL DISCLAIMER:     Due to variances in materials, Bagmasters cannot guarantee continuity of shade, color, size, texture, or construction of finished goods from lot to lot.  All product dimensions may vary by up to ½” according to manufacturing tolerances.  Catalog photography may not be representative of true product colors.  Prices, specifications, and product availability are subject to change without notice.  When Bagmasters accepts a customer’s purchase order, it constitutes an agreement based soley upon Bagmasters’ Terms and Conditions, regardless of any conditions specified on customer’s purchase order.