Please immediately inspect all shipments upon arrival. All claims for defective products must be made within 30 days of product arrival and receipt.
Prior to return, all merchandise requires a return authorization number from the factory in order to be eligible for credit.
No credit or replacement merchandise will be issued for product unavailable for return to the factory.
Please note all printed products are not subject to cancellation or reduction.
To request a return authorization number, please speak with a Bagmasters’ representative or e-mail us at firstname.lastname@example.org.