Placing An Order
To place an order, please do one of the following:
• Speak with a sales representative over the phone by calling (800) 843-2247
• Order online by adding items to your shopping cart and finishing the ordering process
• Fax in a purchase order to 951-280-2410
• Email an order to firstname.lastname@example.org or your personal sales representative (find your representative)
Orders without Imprint
We accept orders for products without any type of imprint or decoration.
This is usually termed as a blank item.
Some blank items may be available for a further discount depending on if the item includes an imprint in the pricing.
Please speak with a sales representative for any pricing questions.
Normal lead-time is 48 business hours.
Whether you have placed your order by phone, online, via fax, or e-mail; you will still need to send artwork to your personal sales representative (more details about sending artwork) or email@example.com.
After placing an order and sending artwork, you will be receiving an e-Proof via e-mail to confirm your order for final approval.
Any delays in receipt of customer signed approval may result in higher delivery costs or an inability to meet delivery dates.
If any corrections are required, please indicate them on the form or via e-mail.
Once the order has been approved, the order may not be cancelled.
Each e-Proof includes the following:
• Sales Order
• Artwork (layout of your artwork)
• Digital Proof (digital rendering of your product with your decoration method)
Product Proofs (optional):
Product proofs allow you to approve an actual sample before proceeding with production.
Product proofs can be ordered at an additional cost (see below):
Item Price + Decorating Charges + Set-up Charges + Overnight Shipping Charges*
* Regular UPS ground may be requested if time permits.
Domestic product proofs take 1-7 days depending on the item.
Offshore product proofs take 10-14 days depending on the item.
Bagmasters may require a product proof depending on order size and imprint type. All offshore orders require a product proof or image proof be approved before proceeding with production.
All product proof approvals are final and must be made via e-mail to the appropriate representative.
Any delay approving a product proof will add an additional day to production. Prompt approval allows orders to stay on schedule.
Overs and Unders:
Due to the manufacturing process, all imprinted or custom products are subject to 5% overs or unders and will be billed accordingly.
Bagmasters reserves the right to close orders where short shipments occur.
Standard lead-time varies per product.
However, average lead-time is 10 business days from signed approval plus transit time.
A shipping date given at time of order is Bagmasters' best estimate based on current production capacity.
Bagmasters will not absorb expedited freight charges if goods ship after this date. Please inform Bagmasters customer service when purchase orders are time sensitive to ensure proper delivery.
For time sensitive orders, we offer expedited production.
Rates may vary.
Contact a Sales Representative for further information.
The customer should inspect goods immediately upon arrival.
Claims will only be accepted within 30 days of their receipt.
If customer fails to give written notice within this time, the goods will be deemed as acceptable, and the customer is bound to accept and pay for all goods.
All return items require an RMA (Return Merchandise Authorization) number. Returns will not be accepted without an RMA number.
Repairs/Exchanges will only be accepted when goods are defective.
For all in-stock or off-the-shelf items, a 25% restocking fee will apply.
Items must be in new and unused condition, free from imprinting or other modifications.
No credit will be issued until receipt of returned goods are confirmed by Bagmasters.
• Get $5 worth of FREE SAMPLES by using promo code SAMPLE during checkout.
• Sample pricing is based on the lowest listed price online.
• Items ship via FedEx Ground for arrival within 4-5 business days.
• Expedited shipping available upon request.
• Samples may come imprinted to demonstrate decorating capabilities.
• Blank items available upon request.
• Items may ship from more than one location.
• Items may come in more than one box.
• Actual shipping charges will be confirmed by your sales representative.
• When placing your final order, we can discount the amount spent on samples (up to $15).
• No samples should be returned unless otherwise requested.
If you're ordering multiple samples, we recommend calling our creative team at (800) 843-2247 during business hours Mon-Fri 7 a.m. to 5:00 p.m.
Customer warrants that it has the right to use the marks, symbols, or designs depicted in the artwork and shall indemnify, defend, and hold Bagmasters, its officers, shareholders, employees, and agents - harmless from and against any claims, damages, and costs, including attorney fees, in any infringement actions as a result of printing the artwork supplied by the customer.
Bagmasters shall not be held liable for delays or inability to ship orders due to quota restrictions, U.S. Customs clearing problems, natural disasters, labor disputes, freight line delays, or any other act of God.
Bagmasters reserves the right to use customer's promotional product including logos for promotional use unless notification to the contrary is submitted in writing. Logos shown in this catalog or online are for illustrative purposes and do not imply endorsement nor are the products with logos offered for sale.
Due to variances of materials, Bagmasters cannot guarantee continuity of shade, color, size, texture, or construction of finished goods from lot to lot.
Due to manufacturing tolerances, all dimensions have an acceptable variation. Catalog or online photography may not be representative of true product colors. Prices, specifications, and product availability are subject to change without notice. Bagmasters' acceptance of customer's purchase order constitutes an agreement based solely upon Bagmaster’s terms and conditions regardless of the terms and conditions specified on the customer's purchase order.
Net 30 Days with approved credit.
Customer must request credit application, which requires up to two weeks to process.
All delinquent accounts will be placed on credit hold and interest of 1.5% per month will be added to outstanding invoices.
We accept Visa, MasterCard, and American Express.
First Time Orders:
Credit card is the standard order terms for first time customers.
Bagmasters reserves the right to determine the best shipping method available unless the customer chooses a carrier and gives us their account use for shipment. All transportation costs are the responsibility of the customer.
Any freight amount quoted by a Bagmasters employee is an estimate and is given as a service and does not constitute a firm freight amount.
Bagmasters will not be held liable for shipping errors caused by a carrier.
Handling & Box Charges:
$2.50 handling charge will be charged for each box in a shipment.
$5.00 will be charged for each split shipment.